Today I am very happy.
One of my customers received his/her item.
The item has been sent in 2009-5-4,and it arrived at the destination in 2009-5-26.
I love the honest and the credit.
The customer had made the complaint to the paypal in 2009-5-14,because he/she did not receive the item.the customer is from italy,our dialogues is the below:
he/she: Unless maijia2099 wanted to know whether the shipment was traceable? and if it is traccaibile if I could give the number of tracing (google
translate) (2009-5-7)
me:hi, thank you for your inquiry,your item was sent in the Ordinary way.so it has not the track number.
because you paid for the insurance, the item was sent to ahead of time.
it is safe and quick because i have sent twenty mini speakers to my customers.now they all receive it.
thank you again.
have a good time. (2009-5-7)
he/she:maijia2099 unless you write to tell you that the parcel has not arrived yet and given that 10 days have passed I decided to open a dispute
paypall. hello (2009-5-14)
me:Your article was sent to you in 2009/5/4, You will arrive at destination in 7-15 business days. please wait for several days. Thank you for your support. have a good time.(2009-5-14)
me:hi, please pay attention to your article.
was sent to you for 7 days.
so you should receive soon.
Thank you for your support.
have a good time.(2009-5-17)
he/she:Unless I have waited a few days yet but the package did not arrive. since I paid the insurance that I hope I repaid. hello (2009-5-20)
me:I am sorry. please wait for a few days again. and if your do not receive the item in 9 business days,i will refund you all. sorry again. have a good time.(2009-5-20)
he/she:OK will try to wait another few days (2009-5-20)
he/she:the seller keeps asking to wait 19 days but that does not look and yet nothing has arrived and as I paid the insurance wanted to be reimbursed
(2009-5-23)
Buyer escalated this dispute to a Claim.
me:It has been more than 7 business days ever since i sent the item to you.
Please pay attention to your item.
it will arrive at your hands.
When the items arrive at your request, please leave me the feedback. (2009-5-24)
me:hi,
I am sorry that you did not receive the item in time.
I hope to wait for 9 days, because I think it is late to arrive at the destination, I hope to understand.
I would keep his word.
Thank you for your support.
have a good time. (2009-5-26)
he/she:Unless I wanted to let you know that the package I came today and so will clear the complaint and leave feedback. I apologize for the inconvenience caused. Hello giulio (2009-5-26)
me:hello, thanks for your support.
have a good time.
The paypal:Completion of Buyer Complaint Investigation
Thank you for your supporting and understanding, all my now customers and all my future customers.
Have a good time!!!