We always get an error message. He has several thousand points on the Zune Marketplace, but we can't use it because of the error message. Please help!! I'll call you so we can discuss real time over the phone (easier), but email might work.
Make sure you have your Service Packs up to date. I couldn't download Zune until I downloaded Windows XP Service Pack 2 and 3 into my computer. I Love my 120G Zune. Look me up on Zune Later Strangeevy2007